Privacy Policy Jadbrokes — Player Data Protection

Jadbrokes respects the privacy of every individual who uses our platform. This Privacy Policy explains in detail how we handle the personal information you share with us when using the Jadbrokes online casino platform.

We understand that trust is the foundation of a healthy relationship between a platform and its players. That is why we do not take lightly the responsibility of protecting your data. Every piece of information you provide to us — whether during registration, the identity verification (KYC) process, or during gameplay — is handled with the highest level of care and security.

Jadbrokes collects various types of information depending on your interaction with our platform. The following are the main categories of data we collect:

How Data Is Collected

Data is collected through several methods, including:

• Directly: Information you provide during registration, KYC, or when contacting customer support.
• Automatically: Technical data collected automatically when you use our platform, including through cookies and similar tracking technologies.
• Third parties: In certain cases, we may receive information from identity verification providers or payment processors to validate the data you have provided.

The information we collect is used solely for purposes related to the provision of Jadbrokes services. The following are the primary purposes:

• Account Management: Creating and managing player accounts, processing registrations, and handling account requests.
• Transaction processing: Processing deposits, withdrawals, and any other financial transactions securely and accurately.
• Identity verification: Carrying out the KYC procedures required to meet compliance obligations and prevent fraud.
• Customer support: Providing efficient technical assistance and support to players who need it.
• Platform security: Detecting and preventing fraudulent activity, money laundering, or unauthorised use of the platform.
• Service improvement: Analysing usage patterns to improve the platform's functionality, performance, and user experience.
• Legal compliance: Meeting legal, regulatory, and directive requirements from relevant authorities.
• Marketing communications: Sending information about promotions, special offers, and the latest features — only to players who have given their consent.

Jadbrokes does not sell, rent, or trade players' personal information to third parties for marketing purposes. However, in certain situations, we may share data with the following parties:

• Service providers: Companies that help us deliver services such as payment processing, identity verification, and technical support. They are only permitted to use your data for the specified service purposes.
• Legal authorities: When required by law, court order, or direction from a legitimate law enforcement authority.
• Fraud prevention: With verification and fraud prevention service providers to protect the platform and other players.

Player data security is our top priority at Jadbrokes. We implement multiple layers of protection to ensure your information remains safe at all times:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected with the latest industry-grade encryption.
• Strict access controls: Only authorised staff with a legitimate business need may access player data, and all access is logged for audit purposes.
• 24/7 Monitoring: Our systems are continuously monitored to detect any suspicious activity or intrusion attempts.
• Regular backups: Data is regularly backed up to a secure, separate location to prevent data loss.
• Security Testing: We conduct regular penetration testing and security audits carried out by independent third parties.

The Jadbrokes platform uses cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device when you visit our website.

Types of Cookies Used

• Essential cookies: Required for core platform operations, including login and session security. These cookies cannot be disabled.
• Performance cookies: Collecting information on how players use the platform to help us improve its functionality and performance.
• Functional cookies: Allowing the platform to remember your preferences — such as language and display settings — to deliver a more personalised experience.
• Analytics cookies: Helping us understand aggregate usage patterns for continuous platform improvement.

You can manage your cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality of the platform.

Jadbrokes respects and upholds your rights over your own personal data. The following are the rights you hold:

• Right of Access You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification If any information we hold is inaccurate or outdated, you have the right to request a correction through your account or via customer support.
• Right to Erasure You may request the deletion of your personal data, subject to legal and compliance requirements that oblige us to retain certain records.
• Right to Object You may object to the use of your data for specific purposes, including marketing communications.
• Right to Data Portability You may request your personal data in a structured, machine-readable format for your own personal use.

Jadbrokes retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, subject to legal and compliance requirements that may mandate longer retention periods.

• Active account data: Retained for as long as your account is active and for a reasonable period following account closure.
• Financial transaction records: Retained for a minimum of 7 years in line with financial and tax legal requirements.
• KYC Records: Retained for a minimum of 5 years after the business relationship ends, in line with anti-money laundering legal requirements.
• Technical log data: Typically retained for 6 to 12 months for security and troubleshooting purposes.

When data is no longer needed and there is no legal obligation to retain it, it will be securely deleted or anonymised.

The Jadbrokes platform is restricted to individuals aged 18 and above. We do not knowingly collect or process personal information from individuals under the age of 18.

Jadbrokes reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments.

When there are material changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this page
• Notifying registered players via email or in-platform notifications
• Where necessary, seek renewed consent from players for significant changes

We encourage you to review this page periodically to ensure you always understand the latest terms governing the handling of your personal data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how Jadbrokes manages your personal data, we encourage you to contact us directly.

You can reach our privacy team via:

• Live Chat: Available 24/7 directly within the Jadbrokes platform — the fastest way to get an immediate response.
• Email: Send your written enquiry to [email protected] — we will respond within 24–48 business hours.