Terms and Conditions Jadbrokes

Welcome to Jadbrokes, an online entertainment platform offering a wide range of casino games, slots, fish shooting games, and table games for players in Malaysia. These Terms and Conditions constitute a binding agreement between you as the user and Jadbrokes as the platform operator.

By registering an account, making a deposit, playing any game, or using any feature on the Jadbrokes platform, you hereby acknowledge that you have read, understood, and agreed to be bound by all terms set out in this document, including Privacy Policy and Responsible Gaming Policy us.

Jadbrokes reserves the right to modify, update, or replace any part of these Terms and Conditions at any time without prior notice. You are responsible for reviewing this document periodically to ensure you remain aware of the latest terms in effect.

Use of the Jadbrokes platform is restricted to individuals who meet the following eligibility criteria:

• Age limit: You must be at least 18 years old at the time of registration and at all times when using the platform. Registration by underage individuals is strictly prohibited.
• Legal capacity: You must be legally eligible to enter into this binding agreement under the laws applicable to you.
• Not an agent: You must play on your own behalf and not as a representative or agent of any other party.
• Not a Jadbrokes employee: Employees, contractors, advisors, and their immediate family members are not permitted to register or play on the Jadbrokes platform.

Each user is only permitted to register one account at Jadbrokes. Registering multiple accounts under the same individual is a serious violation of these Terms and may result in the closure of all associated accounts and freezing of funds.

Registration Information

During registration, you are required to provide accurate, complete and up-to-date information including your full name, valid email address, phone number, date of birth and any other required details. You are responsible for keeping this information current should any changes occur.

Identity Verification (KYC)

Jadbrokes conducts comprehensive KYC (Know Your Customer) procedures as part of our commitment to platform security and fraud prevention. You may be asked to provide:

• A copy of your identity card (MyKad) or valid passport
• Proof of address (utility bill or bank statement dated within the last 3 months)
• Source of funds documentation if required for large withdrawals

Failure to complete the KYC process within the stipulated timeframe may result in account suspension or delays in withdrawal processing.

Deposit

All deposits must be made using payment methods supported by Jadbrokes, including DuitNow, FPX, Touch 'n Go, Boost, GrabPay and local bank transfers. All transactions are processed in Malaysian Ringgit (MYR).

Minimum and maximum deposit amounts vary by payment method. Full details can be found on the Deposit us. Jadbrokes does not accept cash or any form of physical payment.

Withdrawal

Withdrawals are processed to the same account or wallet used for the deposit, subject to completed KYC verification. Processing times are as follows:

• E-wallets (Touch 'n Go eWallet, Boost, GrabPay): 1–24 hours
• Bank transfer (FPX/DuitNow): 1–3 business days

Any funds suspected of originating from fraudulent activity or money laundering will be frozen immediately and reported to the relevant authorities.

Jadbrokes offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, free spins, and VIP program offers. Each bonus is subject to specific terms and conditions stated alongside the offer.

General Wagering Terms

• Bonuses must meet the specified wagering requirements before any withdrawal can be processed.
• Wagering requirements are typically expressed as a multiple of the bonus value (e.g., 30x means you need to wager 30 times the bonus amount received).
• Not all games contribute equally to wagering requirements. Slots typically contribute 100% while table games may contribute at a lower rate.
• Bonuses have a set validity period. Any unused bonus will expire automatically once that period ends.

All games offered at Jadbrokes use independently certified random number generators (RNG) to ensure fairness and randomness in every game outcome. Game results are final and cannot be disputed solely on the basis of player dissatisfaction.

Game Results

Jadbrokes system records are the definitive proof of all transactions and gaming activity. In the event of a discrepancy between server records and what is displayed on the player's screen, the server records shall take precedence.

Technical Disruption

In the event of a technical disruption during a gaming session, Jadbrokes will endeavour to resolve the relevant game round based on available data. If a resolution cannot be reached, Jadbrokes reserves the right to void the round and return the betting amount to the player.

Jadbrokes is not responsible for losses arising from internet connection disruptions on the player's end.

You are fully responsible for maintaining the security of your Jadbrokes account username and password. Any activity that occurs on your account is considered to have been carried out by you, unless you have promptly reported loss of access to our customer support.

• Do not share your login credentials with anyone.
• Jadbrokes will never ask for your password via email, Live Chat, or phone.
• Use a strong, unique password for your Jadbrokes account.
• Log out of your account after each session, especially when using a public or shared device.

The following are strictly prohibited on the Jadbrokes platform and may result in immediate account closure and freezing of funds:

• Registering more than one account (multiple accounts)
• Providing false or misleading information during registration or KYC
• Using software, bots, automated tools, or any technical method to gain an unfair advantage
• Exploiting bugs, system errors, or game inconsistencies
• Engaging in money laundering or using funds from illegal sources
• Colluding with other players to manipulate game outcomes
• Making false accusations against Jadbrokes or spreading misleading information about the platform
• Using an account for business or commercial purposes without written authorization

Closure by Player

You may close your Jadbrokes account at any time by contacting our customer support. Any remaining balance (after deduction of bonuses with unmet wagering requirements) will be processed for withdrawal in accordance with our standard procedures.

Closure by Jadbrokes

Jadbrokes reserves the right to close or suspend any account at any time for reasons including but not limited to:

• Violation of these Terms and Conditions
• Suspected fraud, money laundering, or other illegal activity
• Failure to complete the KYC process within the stipulated timeframe
• At the direction of the relevant authorities
• Account inactivity exceeding 12 consecutive months

Jadbrokes provides an entertainment and gaming platform with high standards of security and reliability. However, we cannot guarantee that the platform will always be free from disruptions, errors, or downtime.

Jadbrokes shall not be liable for any indirect, incidental, special, or consequential losses arising from the use of our platform, including:

• Losses resulting from technical disruptions beyond our control
• Losses resulting from the player's internet connection issues
• Losses resulting from unauthorized access to a player's account due to the player's own negligence
• Losses resulting from player errors when placing bets

Jadbrokes is committed to responsible gaming practices. We provide a range of self-control tools to help players manage their gaming activity:

• Deposit limit: Set daily, weekly or monthly deposit limits based on your personal budget
• Session time limit: Limit your gaming session duration
• Gaming break: Temporarily suspend access to your account
• Self-exclusion: Permanently self-exclude from the platform if needed

If you are concerned about your own or a loved one's gambling habits, we encourage you to find out more on the Responsible Gaming us.

Terms Amendment

Jadbrokes reserves the right to modify these Terms and Conditions at any time. Any material changes will be communicated to users via in-platform notifications or email. Continued use of the Jadbrokes platform after an amendment notice is considered acceptance of the updated terms.

You are encouraged to check this page regularly to stay informed of the latest Terms and Conditions currently in effect.

Applicable Law

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to Jadbrokes operations. Any disputes arising from or relating to these Terms will be resolved through processes established by the relevant authorities.

Contact Customer Support

If you have any questions regarding these Terms and Conditions, please contact our customer support team via Live Chat, available 24/7 on the Jadbrokes platform. Our team is ready to assist you in both Malay and English.